Erie's newspaper readers care deeply about TV Week, the magazine of television listings and information that is part of your Sunday newspaper package. By Tuesday morning, I'd already fielded more than two dozen phone calls and read half that many e-mail messages about the magazine.
For the most part, it seems that readers prefer to receive TV Week with their Sunday Times-News. Some are a little confused by the change in the listings of late-night programs. These are not part of the new, color-coded grid, which normally features programs starting at 4:30 p.m. and concluding with shows that start at 2:30 a.m.
Several readers thought the late-night listings had been deleted, but in this week's magazine, you can find late-night programs on pages 10 and 11.
The new listings are different from the way the "night owl" programs had been listed. Until this week, they were part of the daily grids.
From my standpoint, it appears that the information is all there, but that it might take a little time to get used to it. But that's just me. If I've learned one thing after four days on the TV Week beat, it's that my opinion doesn't matter at all. It's the user's that counts.
Several readers correctly pointed out that we have some faulty listings of channels available on various cable outlets offered throughout the region. We're in the process of getting those corrected. I hope we can make the changes in time for Sunday's magazine.
I feel confident about the process because even the angry readers I'm connecting with seem pleased about chatting with a real person. "You're not giving me the answers I want, but at least you're flesh and blood," one woman told me. Another cantankerous fellow said I was "no good" and neither was my late father, but we public editors have thick skin.
After a particularly lengthy conversation with an elderly reader, I said in jest, "You know, I never thought I'd be spending this much time on TV-related matters. I thought I'd be addressing important issues that really matter to readers."
A long pause followed before the fellow responded, "You don't get it, do you? This is probably the most important assignment you're going to get. Do you know how vital television is to your readers? You need to get this right, or it will do you and your newspaper great harm."
That made me straighten up and take a more serious approach. Keep your comments coming, folks. I'm on the job until it's finished.
-- Kevin Cuneo

